March 23, 2020
Dear JEOL Community,
First and foremost, we hope you and your families are staying well. As a company, JEOL USA is adjusting to these unprecedented circumstances. We are closely monitoring this rapidly evolving situation to ensure continuous delivery of products and services to you, while providing uninterrupted technical support and training from our applications specialists. JEOL USA's focus today is the same as it has always been – providing the best possible support to our customers.
In this challenging environment, safety of our customers and employees is of utmost importance to us. In response to the challenges imposed by this pandemic, we are implementing the following guidelines:
Service and Applications
Field Service and Applications personnel will remain at your disposal for any technical inquiries, including remote training and technical support. Our supply chain remains operational, including parts availability. In some areas providing on-site service may be restricted to essential businesses by government issued shelter-in-place orders. For the customer sites that we can visit, we will respectfully adhere to your health and safety protocols. JEOL USA will also be asking customers to complete a health questionnaire before dispatching personnel to customer sites. Please also see our statement on NMR Magnets.
Instrument and Parts Sales
Our sales professionals will be operating remotely and will interact with you on a virtual basis using on-line video conferencing, telephone, or email.
Our demonstration facility in Peabody, MA will stay operational, with all demonstrations conducted remotely to ensure safety for you and our colleagues. Our applications specialists are available to support your technical inquiries; specific instrument training requests should be addressed to email@example.com.
All of us at JEOL USA greatly value our relationship with you and are committed to supporting your important work. If you have any additional questions about your electron microscopy sales or service solutions, please refer to your local account manager or field service contact.
JEOL USA, Inc.