At JEOL, we offer top rated services to ensure worry-free coverage of your instrument. Starting after we complete the installation of your instrument, our comprehensive one-year warranty is in place to bring you peace of mind. At no additional cost to you, you are granted access to a list of entitlements that help extend the lifetime of your instrument.
Prior to the end of your warranty, one of our Service Contract Administrators will contact you to discuss options for continued support. View our ‘Standard’ Contract Type to see which other benefits our Warranty includes!
Entitlements
JEOL believes all customers are entitled to key benefits. With any level of agreement, we grant you access to the following perks:
- A Dedicated Account Manager
- Telephone Support
- Factory Certified Engineers
- Software Assistance for “Bugs”
- Personalized Payment Plans
- Call History Tracking
- 20% Discount on Relocation Services
Agreement Level Charts
JEOL offers leveled options for service that vary depending on the instrument purchased. To meet the varying needs of our partners, our range of benefits change depending on the level of coverage you choose. By offering a variety of solutions and services that cover preventative maintenance visits, instrument repairs, and consumable items, we can further extend the lifetime of your instrument.
| |
AVAILABLE CONTRACT TYPES |
| Total Solution Services |
Premier |
Standard |
Essential |
| Guaranteed Service Benefits |
|
| Dedicated Account Manager |
✓ |
✓ |
✓ |
| Call History Tracking |
✓ |
✓ |
✓ |
| Priority Technical Support Response |
✓ |
✓ |
✓ |
| Software Updates |
✓ |
✓ |
✓ |
| Guaranteed to Meet Spec After PM |
✓ |
✓ |
✓ |
| OEM Part Availability |
✓ |
✓ |
✓ |
| 20% Off Relocation Services |
✓ |
✓ |
✓ |
| Value Adding Benefits |
|
| Service Labor Time Covered |
✓ |
✓ |
Limited |
| Travel Time and Costs Covered |
✓ |
✓ |
✓ |
| On-Site Response Within 1 Business Day |
✓ |
✓ |
5 Days |
| Up to 2 Preventative Maintenance Visits |
✓ |
✓ |
1 Visit |
| Unlimited Accelerated Emergency Visits |
✓ |
✓ |
Limited |
| Emergency & Replacement Parts Covered |
✓ |
✓ |
Limited |
| Instrument Uptime Guarantee |
✓ |
✓ |
|
| 3rd Party Accessory Coverage |
✓ |
✓ |
|
| 20% Off JEOL Parts |
✓ |
|
|
| Consumable Items Covered* |
✓ |
|
|
* Select consumable items are covered depending on the model of your instrument.
| |
AVAILABLE CONTRACT TYPES |
| Total Solution Services |
NeoScope Standard |
NeoScope PM Only |
| Guaranteed Service Benefits |
|
| Dedicated Account Manager |
✓ |
✓ |
| Call History Tracking |
✓ |
✓ |
| Priority Technical Support Response |
✓ |
✓ |
| Software Updates |
✓ |
✓ |
| Guaranteed to Meet Spec After PM |
✓ |
✓ |
| OEM Part Availability |
✓ |
✓ |
| 20% Off Relocation Services |
✓ |
✓ |
| Value Adding Benefits |
|
| Service Labor Time Covered |
✓ |
PM Only |
| Travel Time and Costs Covered |
✓ |
PM Only |
| On-Site Response Within 1 Business Day |
3 Days |
5 Days |
| Preventative Maintenance Visit |
1 Visit |
1 Visit |
| Unlimited Accelerated Emergency Visits |
✓ |
|
| Emergency & Replacement Parts Covered |
✓ |
|
| Instrument Uptime Guarantee |
|
|
| 3rd Party Accessory Coverage |
|
|
| Consumable Items Covered* |
✓ |
✓ |
* Select consumable items are covered depending on the model of your instrument.
| |
AVAILABLE CONTRACT TYPES |
| Total Solution Services |
Standard NMR |
Essential NMR |
NMR Module Repair |
| Guaranteed Service Benefits |
|
| Dedicated Account Manager |
✓ |
✓ |
✓ |
| Call History Tracking |
✓ |
✓ |
✓ |
| Priority Technical Support Response |
✓ |
✓ |
✓ |
| Software Updates |
✓ |
✓ |
✓ |
| Guaranteed to Meet Spec After PM |
✓ |
✓ |
✓ |
| OEM Part Availability |
✓ |
✓ |
✓ |
| 20% Off Relocation Services |
✓ |
✓ |
✓ |
| Value Adding Benefits |
|
| Service Labor Time Covered |
✓ |
Limited |
|
| Travel Time and Costs Covered |
✓ |
✓ |
|
| On-Site Response Within 1 Business Day |
✓ |
5 Days |
5 Days |
| Preventative Maintenance Visit |
1 Visit |
1 Visit |
|
| Unlimited Accelerated Emergency Visits |
✓ |
Limited |
|
| Emergency & Replacement Parts Covered |
✓ |
✓ |
✓ |
| Quench Insurance |
Additional Cost |
✓ |
|
| Cryogen (He) Fills |
Additional Cost |
Additional Cost |
|
| |
AVAILABLE CONTRACT TYPES |
| Total Solution Services |
Spot Beam & Dual Beam |
Cross Section Polishers |
Mass Spec |
Coaters / Other |
| Guaranteed Service Benefits |
|
| Dedicated Account Manager |
✓ |
✓ |
✓ |
✓ |
| Call History Tracking |
✓ |
✓ |
✓ |
✓ |
| Priority Technical Support Response |
✓ |
✓ |
✓ |
✓ |
| Software Updates |
✓ |
✓ |
✓ |
✓ |
| Guaranteed to Meet Spec After PM |
✓ |
✓ |
✓ |
✓ |
| OEM Part Availability |
✓ |
✓ |
✓ |
✓ |
| 20% Off Relocation Services |
✓ |
✓ |
✓ |
✓ |
| Value Adding Benefits |
|
| Service Labor Time Covered |
✓ |
✓ |
✓ |
Limited |
| Travel Time and Costs Covered |
✓ |
✓ |
✓ |
✓ |
| On-Site Response Within 1 Business Day |
✓ |
5 Days |
3 Days |
5 Days |
| Preventative Maintenance Visit |
1 Visit |
1 Visit |
1 Visit |
1 Visit |
| Unlimited Accelerated Emergency Visits |
✓ |
✓ |
✓ |
Limited |
| Emergency & Replacement Parts Covered |
✓ |
✓ |
✓ |
Limited |
| Instrument Uptime Guarantee |
✓ |
✓ |
|
|
| 3rd Party Accessory Coverage |
✓ |
✓ |
|
|